UPDATE

I can't hardlybelieve it. The Chrysler dealer called today to see how our service "experience" went. I wish I had been home. Wife 1.0 was the lucky recipient of the call. I think she did a fine job, especially after she gave them the mommy version of three kids and mommy trapped in an all consuming fireball from HELL due to their lack of competence.

Up next.... My lovely experience trying to log into my college web site. NO, I am not going to name my college. They have the ability to mess with my academic life and that kind oftrouble I don't need. I will let you see the email I sent them.

*censured collegiate name* web site sounds like a really great idea. I just wish I could access it. See, I went to the web site my.censuredcollegiatename.edu and found the login. Not having a login for my.censuredcollegiatename I went to the help section. There I found the instruction set

-The first step in using *censured collegiate name* is to log in to the system. You will need your domain login information. This is the username -and password you use to access your "@censured collegiate name.edu" e-mail. If you do not have this information, or you have forgotten your -password, please visit the Domain Account Request page, and complete a New Account Request.
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-Once you have your domain account information, you will need to visit *censured secure web page* to retrieve your *censured collegiate name* -login information. This information will consist of your student ID number and a randomly assigned password.
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-After retrieving your *censured collegiate name* login information, simply enter your ID number in the "User Name" box, and your password (from -*censured secure web page*) in the "Password" box, and click "Login" or press "Enter" on your keyboard.
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-You should now be logged in to *censured collegiate name* and ready to start looking around.


Actually, I think this should read, The first step in using *censured collegiate name* is to RETRIEVE your login information IF you have a @censured collegiatename.edu email account. If you don't then go request one from the Domain account requestpage and wait 7 days for your information to show up in the mail, then you can retrieve your *censured collegiate name* account information and then you can login to *censured collegiate name*.

I, luckily, already possess a @censured collegiate name.edu email account. Well I have half of what I need, see I auto forward *censured collegiate name* email to my personal e-mail box so that I can reduce the number of email accounts I maintain. Unfortunately I do not remember my email account password. Well, noworries, I try a few guesses and manage to suspend my account. That's OK, if fact that's great! Good security! So now to get my unlocked and my password reset.

No Online Password Reset Option...

I called the help desk. Yep, they can help. Fill out the online form and up to 7 days form now I will receive my changed password in the mail. 7 days...Can't reset my password online and the nice gentleman from the help desk can't change it either.

So in, hopefully, less than 7 days I will get my password reset in the mail. THEN I will be able to retrieve the *censured collegiate name* Logon ID and Password. Then I will be able to login to *censured collegiate name* and have a look around.

I will wait the 7 days and go through these steps because I do want to look at my grades and such online. However, If I were a business person, which I am, and I had to go through these steps to access information I would not even bother. If I can't get to the information I need in three clicks I would be happy to go somewhere else.

Online account creation and password resets are a MUST for a professional website. The people who access your website are customers regardless if they are students and making customers jump through hoops to access the information that you want your customers to see is bad design and bad practice.


OK. Am I out of line here? Tell me the truth. Shouldn't we expect institutes of higher learning to hold themselves to a higher standard? Shouldn't we expect that they would at LEAST hold themselves to standard practices for industry? This just frustrated the hell out of me....can you tell?